100% Satisfaction Guarantee
Changing an Order
Order Status
Phone Orders
Secure Fax Orders
Severability and Integration
100% Satisfaction Guarantee
Shop with a JOURNALSandBOOKS.COM, INC. owned store, and your order is backed by a 100% Satisfaction Guarantee. Our no hassle, 30-Day Guarantee, leaves you plenty of time to check items for correctness, such as: color, high-quality, and size. If you decide during the first 30 days, that a product you purchased from a JOURNALSandBOOKS.COM, INC. owned store isn't right for you, we'll refund 100% of the purchase price (less any discounts received, delivery, and return shipping charges) no questions asked! This applies to unused, unmarked, undamaged, and fully re-sellable merchandise only, with all of its original packaging intact. If for any reason, you need to return or exchange an item, just contact Customer Service and we'll take care of it!
There are no refunds for: merchandise that has been personalized, special orders (see: Corporate and Custom Orders), items labeled final sale, any closeout inventory or bulk purchases (including items discounted for volume).
To initiate a request to return merchandise please contact us by email via our support system or contact one of our Customer Service Representatives at 718-618-4148.
Changing an Order
If you need to change or cancel your order, contact Customer Service. To ensure accuracy, please furnish the order number, and the item number (or a good description), so we can determine the exact item that you would like to cancel. If you have already completed an order, and wish to add or remove items, we may need to cancel your initial order completely, and place a new order. Customer Service can assist you quickly, if the order has not been processed. If your order has already been processed, you may not be able to cancel or modify it.
Order Status
You can check the status of any order by visiting our My Orders page found via the My Account link visible on every shopping cart page. This is the easiest and fastest way to get the most current information regarding your order. When you click on My Account, you will be prompted to sign in with your email address and password. An order summary page, will provide you with detailed information about your current or past orders.
Phone and Fax Orders
If you don't feel comfortable ordering products online, we can accept orders over the phone, or via our secure Fax Order Department. Before calling, please note the product numbers (see below example below) of the items you wish to order.
To find the Product Number, simply click on the item you wish to order and locate the Product Number below the item name [encased in square brackets] e.g.
Leather Photo Journal
[c-140-0001-b] <----This is the Item Number
Phone Orders
To place an order by phone, please call us toll-free at 1-800-309-0531 during our customer service hours. If you are calling internationally, please call New York 1-718-618-4148 or London +44-208-0029-209
Secure Fax Orders
Our Fax Order Department location is secure, and monitored 24/7, so you can trust sending your complete order and credit card details to a JOURNALSandBOOKS.COM, INC. owned store. Only authorized personnel ever have access to your personal information. You can securely Fax orders to 1-646-393-9305 24 hours a day 7 days a week. When placing orders via Fax, please include the following information:
1). Each Item Name, Item Number and the Quantity you are ordering.
2). Your full Ship To Address and a Ship To Phone number (so the shipping company can call if there is a concern).
3). Your Credit Card Number, Credit Card Expiration Date and your 3 to 4 digit Credit Card Security Code What's This?.
4). Your Billing Name and Address as it appears on your credit card statement.
5). A Contact Phone or Fax number in case we have questions about your order.
6). How you would like your order confirmed: via phone, fax back, email, or would you like the order just added to your My Orders page found via the My Account link on our shopping cart? To have the order added to your My Orders page you must include the email address you used when you registered via the My Account link.
7). How would you like your order shipped: Least Expensive (2-9 days), Ground (1-5 days), Priority (2-3 days) or Next Day.
That's it!
Severability and Integration
Unless otherwise specified herein, this webpage is a subset of your Entire Agreement. Your Entire Agreement includes:
1. Our Terms, Conditions, and Privacy Policies (see: http://jbsecure.com/privacy).
2. Our Shipping Information and Website Shipping Agreement (see: http://jbsecure.com/shipping).
3. This Ordering Information and Satisfaction Guarantee Agreement (see: http://jbsecure.com/ordering).
4. Our Corporate and Custom Order Additional Terms Agreement (see: http://jbsecure.com/conditions).
5. Our Copyright Notice (see: http://jbsecure.com/copyright).
The above five items, set forth the Entire Agreement and understanding of the parties, relating to the subject matter hereof, and merges all prior discussions and writings, between them, with respect to the contents of this agreement. If any provision (or part thereof) of this Entire Agreement, is determined by a court of competent jurisdiction, as part of a final non-appealable ruling, government action, or binding arbitration, to be invalid, illegal, or otherwise unenforceable, such provision shall be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Entire Agreement shall remain in full force and effect and bind the parties according to its terms. |
