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Shipping Information and
Website Shipping Agreement
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Shipping Information
Shipping Performance
Shipping from Multiple Locations
Order Processing Time
Low Cost Shipping and Handling
Shipping To Multiple Locations
Binding Special Instructions by You
Website Shipping Agreement
Severability and Integration
See our Shipping Offer page for special shipping promotional details and a handy Time in Transit Map.
Shipping Information
JOURNALSandBOOKS.COM, INC. owned stores offer multiple shipping options for delivery within the US and international shipping to destinations across the world. All goods are sold Freight on Board our warehouse or shipping center. Any shipping company you select via our shopping cart, or that we procure on your behalf as a result of a telephone, fax or mail order is your decision. Responsibility for the goods you have purchased transfer to you when your order (in whole or in part) leaves our warehouse or shipping center. It is your responsibility to see that the shipping company you choose performs and that you select a shipping company and method that meets your needs and insures your interests. If you do not like the selection of shipping alternatives you are offered please feel free to specify to us how you want your order shipped. We will take care to accommodate any reasonable shipping request and prepare the order to meet the requirements of the shipping company of your choice.
Shipping Performance
JOURNALSandBOOKS.COM, INC. will take appropriate care in packing your order and releasing it to the shipping company you have selected. However, we cannot guarantee a shipping companies performance. We do our best to offer a good selection of shipping alternatives -- so please choose based on your needs and requirements. Once the order has been shipped it is in the hands of the shipping company to take care and fulfill its obligations to you. Please understand that occasionally shipping companies do not deliver on time (as promised) or even worse damage an item in transit. The shipping company is responsible to make all accommodations to you, the recipient, in the event that they, the shipping company, screw up! We will help you in understanding what forms to file, numbers to call or what the proper procedure is, to file a claim or to inquire as to the status of a problem shipment with a shipper. It is your obligation to follow through, with a shipping company, to protect your rights.
Shipping from Multiple Locations
JOURNALSandBOOKS.COM, INC. ships from its closest warehouse shipping center. If all items are not available from the closest shipping center items may be shipped from multiple locations. We do our best to keep the shipping charges as low as possible sometimes that means breaking up an order and shipping from the closest possible shipping center with your items in stock and other times it is less expensive shipping the entire order from a more distant shipping center. If you choose a ground shipping option that could mean that some items might arrive in 2-3 days and others could take 5-7 business days to arrive. We will strike the best balance we can in an attempt to get you your order as soon as possible and at as low a shipping rate as available (within the shipping option you specify).
Order Processing Time
We process orders on a first come first served basis. Many times orders are shipped the same day but we cannot guarantee this! Ninety-nine percent of in stock items will be processed within 2 business days and expedited (2-Day/Next Day) orders placed by 12:00 PM EST will be processed within 1 business day. To calculate estimated delivery date add processing time to transit time. For example, an item that's processed in 2 business days and shipped using Standard shipping (1-5 business days) will arrive in 3-7 business days.
Low Cost Shipping and Handling
We don't pad the shipping charges. Any handling fees (and shipping insurance) are kept as low as possible! It is evident that many do overcharge for shipping and handling these days. With shipping costs increasing due to higher fuel costs we do our best to keep the handling costs as low as possible (and things simple). We are not in the shipping business (we sell journals and such!) so we rely on real-time quotes for shipping charges obtained at the time of checkout. During the checkout process you will be presented with all of your shipping method options giving you the benefit of selecting how your items are shipped. You will be notified if some products will be shipped from different locations so you can choose a shipping method for each group of products based on your preferences. Nominal handling fees (if any) are included in the quotes you are given. Insurance is an additional cost that is not included in the original shipping quote.
Shipping To Multiple Locations
JOURNALSandBOOKS.COM, INC. can't break up your order and ship some items to one location and other items to a different location. We can however, ship your entire order to any location you wish. During the checkout process you will be given the opportunity to change your shipping address to any address you wish. If you need to ship items to multiple locations you need to place separate orders for each location you wish items to be shipped to OR call Customer Service to place a Special Order.
Binding Special Instructions by You
During the checkout process you will be given an opportunity to "Add Comments About Your Order". You can specify an option (such as personalization) or item you could not find to be included in your order. You can also leave special delivery instructions and if applicable we will forward them to the shipper. You can specify a different shipper or shipping method too (and we will only use the originally selected method if we are unable ship via that shipping company or method). If your request results in additional costs your order will be updated and you will be charged accordingly. Likewise if you specify that you only want a certain item that is already included in your order under certain conditions, and those conditions can't be met we will credit your for those items. Comments are treated as an integral part of your order and are binding on us and you. Shipping charges and taxes will also be adjusted as required (see Website Shipping Agreement below).
Website Shipping Agreement
1. The customer is responsible for all shipping costs and will be given a selection of available shipping methods before the purchase is complete. If the customer wants an different shipping company or method they must initiate that request prior to or with the original order.
2. Only shipping methods and shipping companies that provide proof of delivery (tracking) back to us are acceptable.
3. We require you to purchase shipping insurance on all orders over $100 and will add this cost to your order.
4. If your item is lost or damaged during shipping you will need to file a claim through your chosen shipping company as no refunds are given directly by us for claims that need to be filed with the responsible shipping company.
DAMAGES DURING SHIPMENT OR PACKAGE NEVER RECEIVED
If your product purchase amount was under $100 please contact us and we will provide a form for making a shipping claim. All shipments over $100 are insured directly through and only by the shipping company. If your purchase amount was $100 or more you will need to file a claim through the chosen shipping company as no refunds are given directly by us. We ship all of our products insured so that you can be reimbursed for the products' cost if it is damaged during shipping. You will be required to complete your the shippers insurance claim form procedures directly with the shipper.
REFUSAL AND/OR RETURN OF DAMAGED OR UNDAMAGED ORDERS/ITEMS
All returns, in whole or in part, must be fully insured for the total retail price of the merchandise being returned. The customer is responsible for pre-paying all shipping and insurance costs. Each item must be inner-packed in a protective manner as to insure the safe return to us undamaged. Carefully re-wrap items to be returned in their original inner-packaging-materials (such as: bubble wrap, tissue and air cushioning pillows) and if needed additional inner-packaging-materials to prevent items from damage during transit. If you are returning an item do not return it in the original exterior shipping carton if that carton is in anyway already damaged, or shows any signs of stress, crushing, or wear! Use a new 200 lbs. test carton to reship! FAILURE TO FULLY INSURE, REPACK, OR INNER-PACK RETURNED ITEM(S) WILL RESULT IN OUR REFUSAL TO CREDIT YOU FOR THAT ITEM IF IT IS LOST, OR DAMAGED IN TRANSIT BACK TO US!!!
5. Special Instructions by you are a binding request that obligate us and you. We need not obtain separate billing authorization for requests, that if granted by us, result in additional charges to you. Notification after the fact for reasonable cost increases or decreases shall be deemed sufficient notification by you. Sufficient notification shall include transmission of billing authorizations and charges to your credit card company, bank or financial institution. Revised invoices may be included after the fact, along with the shipment or separately mailed or emailed to the address we have on file for you or posted to your My Orders page found via the My Account link visible on JOURNALSandBOOKS.COM, INC. owned store shopping carts.
Severability and Integration
Unless otherwise specified herein, this webpage is a subset of your Entire Agreement. Your Entire Agreement includes:
1. Our Terms, Conditions, and Privacy Policies (see: http://jbsecure.com/privacy).
2. This Shipping Information and Website Shipping Agreement (see: http://jbsecure.com/shipping).
3. Our Ordering Information and Satisfaction Guarantee Agreement (see: http://jbsecure.com/ordering).
4. Our Corporate and Custom Order Additional Terms Agreement (see: http://jbsecure.com/conditions).
5. Our Copyright Notice (see: http://jbsecure.com/copyright).
The above five items, set forth the Entire Agreement and understanding of the parties, relating to the subject matter hereof, and merges all prior discussions and writings, between them, with respect to the contents of this agreement. If any provision (or part thereof) of this Entire Agreement, is determined by a court of competent jurisdiction, as part of a final non-appealable ruling, government action, or binding arbitration, to be invalid, illegal, or otherwise unenforceable, such provision shall be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Entire Agreement shall remain in full force and effect and bind the parties according to its terms. |
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